The small print, in plain words.

1. Who we are

MyTri Wellness provides counselling, student development, healing and meditation services from our centres in Kukatpally, Hyderabad and Maharanipeta, Visakhapatnam, and online. Our psychologists and counsellors follow the ethical and professional guidelines of the Rehabilitation Council of India (RCI), including those on confidentiality, consent and record keeping.

This policy explains what personal information we collect, why, and how we protect it, in line with the Digital Personal Data Protection Act, 2023.

2. What we collect

When you contact us: your name, phone number, preferred centre, the kind of help you are looking for, and the best time to call.

When you become a client: the information you share in sessions, assessment results and session notes, recorded by your counsellor as RCI guidelines require.

When you use the website: basic technical information such as device and browser type. With your permission, we also collect anonymous analytics about which pages are visited.

3. How we use it

To reply to your enquiry and arrange sessions, to provide and plan your care, to send appointment reminders, and to keep the records our professional guidelines require. We do not use your information for advertising, and we never sell it.

4. Self-check answers

Your self-check answers are worked out on your device and are not sent to us, or to any analytics or advertising service, unless you choose to share your result.

5. Who we share it with

What you share in counselling stays between you and your counsellor. In line with RCI guidelines, we share information only with your written consent, or where the law requires it, or where there is a serious risk to your safety or someone else's. We would always try to discuss this with you first.

We use a small number of trusted service providers, such as secure hosting, to run our systems. They may only use your information to provide that service to us.

6. How long we keep it

Enquiries that don't lead to sessions are deleted once they are no longer needed. Client records are stored securely and kept only for as long as RCI guidelines and the law require, then securely deleted.

7. Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw a consent you have given, by contacting us. Some client records may need to be kept for the period our professional guidelines require. If you are unhappy with how we handle your information, you can contact us, and you can also raise a complaint with the Data Protection Board of India.

8. Contact

For any privacy question or request, call or WhatsApp Hyderabad +91 89850 56700 or Visakhapatnam +91 94920 22700.

1. Using this website

This website gives general information about MyTri Wellness and our services. It is not a substitute for professional advice tailored to you. Please don't misuse the site or try to access parts of it that aren't meant for the public.

2. Bookings and cancellations

Sessions are confirmed by our team by phone or WhatsApp. Before your first session you will be asked to sign a consent form, as RCI guidelines require. If you need to cancel or move a session, please let us know as early as you can.

3. Fees and payments

We will tell you the fee for your program before you begin. Payments can be made by UPI, card or online bank transfer.

All payments are non-refundable. If you can't make a session, let us know in advance and we'll do our best to reschedule it.

4. Changes

We may update these terms from time to time. The date at the top shows when they last changed.

1. Not emergency care

MyTri Wellness is not an emergency service. If you are in crisis or thinking of harming yourself, call Tele-MANAS 14416 (free, 24×7) or emergency 112.

2. Self-checks are not a diagnosis

Our free self-checks help you reflect on how you are feeling. They cannot diagnose a condition. Only a qualified professional can make a diagnosis after a proper assessment.

3. Wellbeing programs and medical care

Our healing, meditation and lifestyle programs support your wellbeing and complement medical care. They never replace it. If you are being treated for a medical or psychiatric condition, please keep following your doctor's advice and tell us about it before you begin.